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You are eligible to raise a Return/Refund request as long as you are within the Shopee Guarantee Period. 

⚠️ Note:

• Mall Sellers: 15 days from Order Delivered Date
• Non-mall Sellers: 15 days from Order Delivered Date

To check if your order qualifies, go to Order Details and see if the Return/Refund button is present.

Eligible orders

Kindly make a request for a Return/Refund via Order Details before your order's Shopee Guarantee end date. Your request will be reviewed by a Shopee agent.

Please refer to the article 'How do I raise a return/refund request?' to find out more about raising Return/Refund requests.

Non-eligible orders

If your order faces issues after the Shopee Guarantee period ends, contact the seller via Shopee Chat for a resolution discussion.

If there's no response in 2 days, kindly contact us via the channels at the bottom of the page. A Shopee agent will investigate and resolve your case based on the evidence you provide.